At Menswear Vibe Shop, we’re committed to making your shopping experience as effortless as your style. Below you’ll find answers to common questions about our products, shipping, returns, and more. Can’t find what you’re looking for? Our U.S.-based customer service team is always ready to assist at [email protected].
Product Questions
What types of clothing does Menswear Vibe Shop specialize in?
We curate premium menswear focused on effortless sophistication, including:
- Button-up shirts for polished occasions
- Casual jackets for versatile layering
- Long sleeve and short sleeve t-shirts for everyday wear
- Shorts for comfortable warm-weather style
- Tank tops for athletic or casual looks
Are your products seasonless?
Yes! We focus on timeless essentials that transition effortlessly between seasons. Our collection is designed to layer and mix-and-match year-round.
Ordering & Account
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure, convenient checkout.
How do I reset my account password?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password. If you don’t see the email, please check your spam folder.
Can I modify or cancel my order after placing it?
We process orders quickly to get your items to you fast. If you need to modify or cancel your order, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Shipping & Delivery
Where do you ship?
We ship globally to most countries, excluding some Asian regions and remote locations. During checkout, simply enter your address to confirm we can deliver to your location.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Processed in 1-2 business days, delivered via DHL or FedEx in 10-15 days after shipping with real-time tracking.
- Free Shipping (Orders over $50): Processed in 1-2 business days, delivered via EMS in 15-25 days after shipping with tracking information provided.
How can I track my order?
You’ll receive a shipping confirmation email with tracking information once your order leaves our warehouse. Click the tracking link to follow your package’s journey to your doorstep.
Why hasn’t my order arrived yet?
Most orders arrive within the estimated timeframe, but occasional delays can occur with international shipping. First, check your tracking information for updates. If your package seems delayed beyond our estimated delivery window, please contact us at [email protected] with your order number and we’ll investigate.
Returns & Exchanges
What is your return policy?
We stand behind every piece we curate. If you’re not completely satisfied, you may return unworn, unwashed items with tags attached within 15 days of delivery for a full refund. Please email [email protected] to initiate your return.
How long do refunds take to process?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. The timing of the refund appearing in your account depends on your financial institution.
Do you offer exchanges?
Currently, we process returns rather than direct exchanges. For the fastest service, we recommend placing a new order for the desired item while returning the original purchase.
Still Have Questions?
Our customer service team is available to help with any additional questions at [email protected]. We typically respond within 24 hours during business days.
Menswear Vibe Shop – Where premium delivery meets premium style.